Refund Policy

Effective Date: Feb. 23rd, 2025

Thank you for choosing Archer Edutainment Global Head Office Studio 24 for your purchases. We strive to provide the best service and satisfaction, but please review our refund policy carefully.

1. No Refunds on Delivered Items
Once an item has been delivered to you, we are unable to issue a refund. This includes physical products and digital downloads. Please ensure that you are satisfied with your purchase before completing your order.

2. No Refunds on Digital Downloads
We do not offer refunds on digital downloads, including but not limited to e-books, courses, or other digital media once they have been successfully delivered to your device. Due to the nature of digital products, we cannot accept returns or issue refunds.

3. Issues or Problems with Your Order
If you experience any issues with your order, including damaged or undelivered items, please contact us immediately at info@edutainment.com or by phone at (416) 390-9187. We are committed to resolving any problems you may encounter.

4. Delivery Guarantee on Digital Downloads and Apparel
We guarantee delivery of all digital downloads and apparel. If there are any issues with receiving your digital product or merchandise, please notify us as soon as possible, and we will work to resolve the issue promptly.

5. Shipping and Tracking of Physical Items
For all shippable items, we utilize tracking systems to ensure that products are delivered in a timely and accurate manner. If you experience a delay or failure to receive your item, we will personally ship out a replacement item at no additional cost to you.

6. Contact Us for Assistance
If your order is not delivered, please reach out to us immediately. We are dedicated to ensuring that all customers receive their orders and will assist in resolving any issues. If necessary, we will ship out another item personally to ensure your satisfaction.

7. Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any changes will be communicated to you, and your continued use of our services will constitute acceptance of the revised policy.

8. Contact Information
For questions or assistance related to our Refund Policy, please contact us:

Archer Edutainment Global Head Office Studio 24
8 Sand Beach Road, Toronto, Canada, M8V 2W3
Phone: (416) 390-9187
Email: info@edutainment.com